LCBO workers’ union wants province to crack down on liquor store thefts

Denise Davis says many mickeys of vodka have gone missing from LCBO shelves since she started working there almost 40 years ago.

But over the last year, the veteran LCBO employee says alcohol theft in Ontario has become rampant as thieves have started to stuff duffle bags with bottles of Grey Goose and threaten employees with weapons consistently.

“There has been a brazen amount of theft going on,” Davis told CBC Toronto. “This is the worst that I’ve ever seen.”

Earlier this year, OPSEU — the union that represents liquor store employees — told CBC Toronto the LCBO lost about $77 million due to theft in 2018.

LCBO staff are trained not to intervene when a thief takes off with products. Davis said the LCBO’s customer service representatives report theft incidents and then share that information with police and nearby LCBO stores.

That’s why Davis, chair of OPSEU’s liquor store employees division, wants Ontario to take note of its next-door neighbour’s strategy to crack down on liquor store thefts and keep employees and customers safe.

Last week, Manitoba announced a multi-point liquor theft prevention plan in response to a growing number of alcohol robberies in the province.

“It’s great to let the public know that they are taking it seriously and they are going to do something,” Davis said. “I’d like to see Doug Ford and the CEO of LCBO do that.”

The LCBO did not immediately respond to CBC Toronto’s request for comment.

Last month, the Crown corporation said it was ramping up security measures by increasing the number of security guards at select stores and implementing “industry-leading” technology to deter thefts.

But Davis said OPSEU is determined to continue to improve the safety in their stores. And she said she wants a plan that mirrors Manitoba’s to come out of the union and LCBO’s meeting on April 10.

Manitoba’s plan to deter liquor theft

Manitoba Liquor & Lotteries plans to add more security staff to their liquor stores, introduce ID checks at entrances and make high-value targeted products available only by request, among other security measures.

Loss prevention officers — employees trained to catch thieves after they have left stores and use citizens’ arrest powers to hold them until police arrive — will also be present in Manitoba’s liquor stores at peak theft times.

“I would hope that perhaps Ontario might follow Manitoba’s lead and really crank up the efforts to stop thefts,” OPSEU president Warren Thomas told CBC Toronto.

Thomas said the premier has taken “baby steps” in addressing the problem. The province has named a special advisor for the Beverage Alcohol Review, which is slated to modernize Ontario’s beverage system.

Both Thomas and Davis said the union is open to models that improve safety and security in their stores.

That could mean training loss prevention officers to work in LCBO stores, Thomas added.

Concern about alcohol theft ring

“We can’t just have security in a high-risk store once a week. We need to know when these thieves are coming in, track that down and be present,” Davis said.

She added she believes alcohol thieves across the province are working together in a theft ring due to large amounts being stolen from stores.

Toronto police did not respond immediately to a request for comment on the matter.