No-frills ‘nightmares’: Passengers describe missing refunds and bookings with Canada’s Flair Air

Natasha Boyce Bent, of Spruce Grove, Alta., was counting on the help of extended family in Nova Scotia this summer to get enough rest to recover from health issues. So when the mother of three spotted what looked like unbeatable flight deals from Edmonton to Halifax, she booked in a heartbeat.

Boyce Bent purchased tickets for the whole family with Kelowna, B.C.-based Flair Airlines, one of Canada’s newbie ultra-low-cost airlines. Five round-trip flights were going to cost $1,776, a fraction of what Canadians are accustomed to paying for the same route.

Boyce Bent isn’t the only one with a story of mistakes and poor customer service at Flair. Others have shared stories of rerouted planes, missing refunds and stranded luggage. And several more have taken to social media to express customer angst at the rookie Canadian airline.

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